Channels
1
General Operations
All radio holders
2
Security
Todd's team + leadership only
3
Emergency Only
All holders monitor · Do not transmit unless emergency
Incident Room: Admin Bldg Basement
Know the route. Escort subjects there for documentation.
CSU Pueblo Security: Todd Whittemore (719) 406-2105
Escalation Codes
CODE 1 De-Escalate
Verbal disruption / heated argument
Peer mediator engages. Ask: "How can I support you to keep today positive?"
CODE 5 Escort
Mediator cannot resolve / physical posturing
Security team responds. Escort to cooling area off the floor.
CODE 10 Remove
Refusal to comply / physical contact / threat
Remove from premises. Document. Notify Chair. Law enforcement if needed.
De-Escalation Script
"How can I support you right now to make this a positive experience?"
"What do I need to know to help you so we keep today positive?"
"What do I need to know to help you so we keep today positive?"