Escalation Protocol
Security & Volunteer Reference · 2026 State Assembly
CODE
1
De-Escalate
Verbal disruption or heated argument
Peer mediator engages on scene — use script below
Assigned: Nearest friendly volunteer or staff
CODE
5
Escort
Mediator cannot resolve · Physical posturing
Security team responds — escort to cooling area
Assigned: Todd's team + nearest radio holder
CODE
10
Remove
Refusal to comply · Physical contact · Threat
Remove from premises — document — notify Chair
Assigned: Todd's team + law enforcement if needed
De-Escalation Script
"How can I support you right now to make this a positive experience?"
"What do I need to know to help you so we keep today positive?"
